Summary
Overview
Work History
Education
Skills
Languages
Education
Timeline
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Giovanni Ibrahim Francini

Giovanni Ibrahim Francini

Castellammare di Stabia

Summary

Friendly and reliable with excellent communication skills and passion for providing exceptional customer service. Proficient in managing reservations and handling guest inquiries, ensuring smooth front office operations. Dedicated to creating welcoming atmosphere and improving guest satisfaction.


Overview

1
1
year of professional experience

Work History

Front Office Agent

Tempio Travel
01.2024 - 02.2024
  • Assisted international clients in purchasing tickets, guided tours, and merchandise for Pompeii attractions
  • Utilized fluency in English, French, and Spanish to communicate with clients from around the world
  • Provided detailed information about tours and cultural sites, enhancing customer experience and satisfaction
  • Managed cash transactions and ensured accurate financial records

Warehouse Worker

Azienda Logistica
07.2023 - 09.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.

Education

Nationality: Italian

Born in 16/11/2004
Castellammare Di Stabia (NA)

Skills

  • Language Proficiency

  • Translation Skills

  • Intercultural Competence

  • Use of Specific Software (MS Office)

  • Video Editing (Adobe Suite)

  • Aptitude for Rapid Managerial Learning

  • Customer Orientation

  • Effective Communication

  • Problem Solving

  • Teamwork

Languages

Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Spanish
Upper intermediate (B2)

Education

High School Diploma Francesco Severi High School

Castellammare Di Stabia, NA July 2023

  • Double diploma, ESABAC certificate, diploma that convalidates a B2 in spanish and B2 in french.
  • Final Score: 97/100

Timeline

Front Office Agent

Tempio Travel
01.2024 - 02.2024

Warehouse Worker

Azienda Logistica
07.2023 - 09.2023

Nationality: Italian

Born in 16/11/2004

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Giovanni Ibrahim Francini