Giulia Campus
Settima Di Gossolengo
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
Work History
Administration Specialist
DRILLMEC SPA
Piacenza
09.2020 - Current
- Administrative Backoffice activities: E-mail flow management, first contact with foreign customers for management of contracts, proposal quotations, management of business trips in relation to costs and accomodations
- Support for translation of meeting minutes
- Data Entry Activities: both customers & suppliers orders
- Invoices and Payment Management
- Expense reimbursement support for HR department, employees and temporary workers.
- Management of Visas and Travel for employers
- Management of presentations in English and Spanish for General Management
- Management of presentations in English and Spanish for internal company performance
- Data migration management for the start of training on new company software: SAP
- Optimized internal documentation systems by consolidating redundant files and implementing a standardized categorization system.
- Contributed to the development of company-wide training programs by collaborating with HR teams and providing input on relevant topics.
Customer Care Specialist
DRILLMEC SPA
Piacenza
09.2020 - 01.2024
- Responded to customer inquiries via phone, email and web-based platforms.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Maintained and managed customer files and databases.
- Took ownership of customers issues to follow problems through to resolution.
- Assisted in training new employees and participated in cross-training with other departments.
Marketing Intern
COROMARKETING SRL
Piacenza
10.2018 - 03.2019
- Assisted in creating written, video, and image content for marketing channels.
- Compiled consumer feedback from various sources including surveys helping create better-targeted content and campaigns.
- Helped with planning and hosting of marketing events.
- Performed office administrative duties to enhance team cohesiveness.
- Scheduled social media postings to advertise products and generate site traffic.
- Collaborated with team members to help expand marketing channels.
Education
Legal Services, Degree in Criminology - Law
Università Telematica E-CAMPUS
Milan, Italy10.2026
Bachelor's Degree in Linguistic Mediation - Foreign Languages And Literatures
Università Cattolica Del Sacro Cuore
Milan, Italy02.2020
High School Diploma -
Liceo Linguistico Tradizionale Melchiorre Gioia
Piacenza, Italy06.2015
Skills
- Scheduling appointments
- Database Administration
- Meeting planning
- Expense Reporting
- Document Control
- Travel Arrangements
- Report Preparation
- Customer Service
- Problem Solving
- Multitasking Abilities
- Organizational Skills
- Team Collaboration
- MS Office
- Technical Support
- Mail handling
- Documentation And Reporting
- Data Entry
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
Timeline
Administration Specialist
DRILLMEC SPA
09.2020 - Current
Customer Care Specialist
DRILLMEC SPA
09.2020 - 01.2024
Marketing Intern
COROMARKETING SRL
10.2018 - 03.2019
Legal Services, Degree in Criminology - Law
Università Telematica E-CAMPUS
Bachelor's Degree in Linguistic Mediation - Foreign Languages And Literatures
Università Cattolica Del Sacro Cuore
High School Diploma -
Liceo Linguistico Tradizionale Melchiorre Gioia