Gregorio Parrini
San Giuliano Terme
Summary
Motivated and reliable collaborator, with over twenty years of experience in the commercial field( fares reservation and airline ticketing using Amadeus GDS), multilingual reception and assistance to customers. Capable of courtesy and spontaneous cordiality in relations with customers and colleagues. Developed over the last ten years, large knowledge of the travel agencies structure in central and southern Italy.
Overview
22
22
years of professional experience
Work History
Airline Reservation and Ticketing Specialist
Erili Viaggi (Glamour Viaggi)
07.2021 - Current
- Maximized customer retention through personalized follow-up communications after events took place.
- Collaborated with team members to optimize workflow and improve overall efficiency in the ticketing department.
COMMERCIAL EMPLOYEE
Glamour Tour Operator
10.2018 - 04.2020
OPERATIONAL COMMERCIAL EMPLOYEE
Flightgenius
05.2014 - 06.2018
BUSINESS TRAVEL OPERATING EMPLOYEE
BCD Travel Italy
12.2010 - 03.2013
OPERATIONAL EMPLOYEE
Playmaker Viaggi e Turismo
02.2008 - 10.2010
- Manager of IATA's air fare and ticketing at the Agency's counter
AIRPORT ASSISTANT
Alitalia Linee Aeree Italiane
11.2004 - 12.2007
- Airport operator, reception and passenger assistance
- Ticket counter operating clerk
Ticket counter operating clerk
SAT Società Aeroporto Toscano
05.2004 - 10.2004
- Commercial sales clerk at the terminal ticket office
- Ticket and customer service clerk
Ticket and booking clerk
Italiatour Gruppo Alitalia
02.2003 - 10.2003
- Ticket and booking clerk at Alitalia passenger ticket counter in Florence
Education
Degree - sciences
Liceo Scientico F. Buonarroti
Pisa01.1990
Skills
- Teamwork
- Customer service
- Handling conflict
- Problem-Solving
- Public speaking
- Sales
Languages
English
French
Authorization - Text
I authorize the processing of personal data contained in my CV pursuant to Article 13 of Legislative Decree 196/2003 and Article 13 of EU Regulation 2016/679 on the protection of individual citizens regarding the processing of personal data. I hereby agree to the processing of the data contained in this curriculum by anyone who receives it for the sole purpose of making known skills and experiences for professional opportunities.
Personal Information
- Date of Birth: 07/08/71
- Nationality: Italian
Certificates Courses
- IATA training course (Airline Ticketing and Reservation), 02/01/12
- Training course by New Life Consulting entitled: 'How to be Successful in Sale', 04/01/07
- Training course at SAT S.p.a. Handling Agent at Pisa Airport (landside, ramp, and airside activities), 04/01/04
- Air Fare and Ticketing course at Alitalia Training Center, 02/01/03
- Training course of customer care, customer communications and market psychology at Alitalia ground staff training center, 02/01/03
- Patent of Aeronautical radio telephone communications for civil aircraft, 1992
- Course on Aeronautical Culture and ATC, 1991
Timeline
Airline Reservation and Ticketing Specialist
Erili Viaggi (Glamour Viaggi)
07.2021 - Current
COMMERCIAL EMPLOYEE
Glamour Tour Operator
10.2018 - 04.2020
OPERATIONAL COMMERCIAL EMPLOYEE
Flightgenius
05.2014 - 06.2018
BUSINESS TRAVEL OPERATING EMPLOYEE
BCD Travel Italy
12.2010 - 03.2013
OPERATIONAL EMPLOYEE
Playmaker Viaggi e Turismo
02.2008 - 10.2010
AIRPORT ASSISTANT
Alitalia Linee Aeree Italiane
11.2004 - 12.2007
Ticket counter operating clerk
SAT Società Aeroporto Toscano
05.2004 - 10.2004
Ticket and booking clerk
Italiatour Gruppo Alitalia
02.2003 - 10.2003
Degree - sciences
Liceo Scientico F. Buonarroti
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