Ilaria Giovannini
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills.
Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Empathy and patience to connect with individuals and provide support during difficult times.
Eye for detail and accurately assesses needs.
Strong advocate for those in need and committed to providing best possible service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Guardia Particolare Giurata Non Armata
ICTS Italia S.r.l. Piazza Della Liberta, 10 – 00192 Roma
07.2023 - Current
- The main objective of the role is to ensure safety, in multiple areas, for all flights with sensitive destinations and for all companies that request it; it is not possible to detail the tasks of this information because is not disclosable to third parties.
- Coordinated with different service providers to meet clients' individual needs.
- Tracked service activities and outcomes against outlined plans and goals.
- Kept case files updated, accurate and aligned with requirements.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Chief Financial Officer
B.A.LAB S.r.l
10.2020 - 06.2023
- Spearheaded internal communication initiatives to foster timely order completion and deadline management.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Identified and resolved operations challenges to promote alignment with business strategy.
- contribute to economic development and
and heritage conservation, in collaboration with General Directorate. It is part of the role to ensure the correctness, and completeness of processes and strategic planning.
Pricing & Offering Corporate Staff
Metaenergia Family S.r.l
04.2012 - 10.2020
- The main objective is the daily study of the performance of the power and gas market on dedicated platforms and the subsequent development of the most appropriate offer for the corporate customer; for the elaboration of the offer it is important to consider the request received and the type of consumption of the final customer.
Education
No Degree - Communication in The Globalization Society
UNIVERSITà DEGLI STUDI ROMA TRE
Rome09.2006
High School Diploma -
Istituto Di Istruzione Superiore Carlo Urbani
Via Dell’idroscalo – 00121 ROMA (RM)06.2005
Skills
- Standard Operating Procedure
- Online Databases
- Online Research
- Word Processing
- Customer Satisfaction
- Database Research
- Improvement Strategies
- Client Needs Assessment
- Team Goals
- Performance Improvement
- Creative Solutions
- Safety Measures
- Safety Practices
- Metal Detectors
- Customer Service Standards
- Security Systems
- Safety Processes
Certification
Good ability in pc use as a whole. Good ability to use the complete office package gained during current and previous work experiences.
Email management on various platforms (e.g. Outlook, EM Client, Google mail)
Good knowledge of Illustrator, Photoshop, Dreamweaver and Canva. HTML PROGRAMMER Certification obtained during the school period with vote 30/30 for the first theoretical test, 30/30for the second theoretical test and 25/30 for the third practical test.
School internship lasting 4 weeks at the New Interstampa in Rome.
3 weeks internship at New Telecinema and basic knowledge of the editbox.
Certification for having attended the training project funded by FORMA.TEMP; the outgoing professional figure is Office Operator with use of computer science and English;
Attendance of courses at Trinity College and Boston Extend for English language improvement
Languages
English
Intermediate (B1)
Spanish
Elementary (A2)
Italian
Bilingual or Proficient (C2)
Timeline
Guardia Particolare Giurata Non Armata
ICTS Italia S.r.l. Piazza Della Liberta, 10 – 00192 Roma
07.2023 - Current
Chief Financial Officer
B.A.LAB S.r.l
10.2020 - 06.2023
Pricing & Offering Corporate Staff
Metaenergia Family S.r.l
04.2012 - 10.2020
No Degree - Communication in The Globalization Society
UNIVERSITà DEGLI STUDI ROMA TRE
High School Diploma -
Istituto Di Istruzione Superiore Carlo Urbani
Good ability in pc use as a whole. Good ability to use the complete office package gained during current and previous work experiences.
Email management on various platforms (e.g. Outlook, EM Client, Google mail)
Good knowledge of Illustrator, Photoshop, Dreamweaver and Canva. HTML PROGRAMMER Certification obtained during the school period with vote 30/30 for the first theoretical test, 30/30for the second theoretical test and 25/30 for the third practical test.
School internship lasting 4 weeks at the New Interstampa in Rome.
3 weeks internship at New Telecinema and basic knowledge of the editbox.
Certification for having attended the training project funded by FORMA.TEMP; the outgoing professional figure is Office Operator with use of computer science and English;
Attendance of courses at Trinity College and Boston Extend for English language improvement
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