Lauryn MORO
APO AE
Summary
Attentive and highly skilled E-Commerce Specialist with proven history developing engaging social posts that support corporate communications goals. Self-motivated with understanding of brand promotion and online marketing. Known for working quickly and efficiently across multiple social media platforms. Creative Social Media Manager with proven record of success in building brand awareness and increasing followers. Engaging storyteller with excellent writing and customer service skills.
Overview
2
2
years of professional experience
Work History
E-Commerce Specialist
Arredamenti Martinel
Fiume Veneto
03.2023 - 12.2023
- Developed and implemented a comprehensive social media strategy for the company's products and services.
- Monitored, analyzed, and reported on the performance of all social media activities using analytics tools.
- Collaborated with marketing team members to create engaging content that resonates with target audiences.
- Managed day-to-day interactions with customers across the world in multiple languages (English, Italian, German and Spanish) and responded promptly to customer inquiries or complaints.
- Participated in weekly meetings with other departments to brainstorm creative ideas for campaigns across different channels.
- Optimized company pages within each platform to increase the visibility of corporate content.
- Updated website content regularly with fresh information related to products and services offered by the company.
Waitress
Moka Cafe
Fiume Veneto
01.2022 - 12.2022
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Education
Bachelor of Arts - Communication Studies
University of Maryland Global Campus
Adelphi, Maryland08-2024
Associate of Arts - General Education
University of Maryland Global Campus
Adelphi, Maryland06-2023
Associate of Arts - Art History
Ca'Foscari
Venice,Italy06-2022
Skills
- App Marketing
- Internet Marketing
- Marketing Campaign Development
- Excellent Writing Skills
- Excellent English and Italian Writing and Speaking Skills
- Proficient in German and Spanish
Affiliations
- Studied Ballet and Modern Dance for 10 years. Participated in dance recitals and competitions throughout Italy.
Languages
English
Native/ Bilingual
Italian
Native/ Bilingual
German
Professional
Spanish
Limited
Timeline
E-Commerce Specialist
Arredamenti Martinel
03.2023 - 12.2023
Waitress
Moka Cafe
01.2022 - 12.2022
Bachelor of Arts - Communication Studies
University of Maryland Global Campus
Associate of Arts - General Education
University of Maryland Global Campus
Associate of Arts - Art History
Ca'Foscari
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