Lorenzo Palladino

• Consulting and sales of Octorate management software.
• Management and development of client portfolio internationally, implementing multilingual sales strategies for the Italian, French and English markets.
• Conducting live presentations of the Octorate platform in three languages, highlighting the advantages of the product and adapting communication to customer needs.
• Proven experience in using CRM software (Salesfore, Pipedrive) and communication tools (Google, Microsoft, Intercom, Wildix, Skype, Dialpad) to optimize sales process management and customer support.
• Managing technical integrations between Octorate systems and Online Travel Agencies (OTAs).
• Personalized and ongoing customer support during the onboarding and trial phase, with the goal of maximizing conversion from free trial to paying customer.
• Collaboration in a dynamic team environment, contributing to the achievement of common goals and improving the effectiveness of teamwork through knowledge sharing.
• Targeted sales to build loyalty and acquire new customers.
  Developing customized sales strategies to acquire new customers and build lasting relationships, improving retention with a customer-focused approach.
• Continuous updating on new software features and market dynamics in order to provide informed and strategic advice to clients.
• I remain a point of reference for customers enrolled in Octorate, constantly monitoring their satisfaction through accounting calls and reviews of their experience using the platform.

• Consulting and sales of study abroad vacations.
• I provided personalized consulting for the sale of international study abroad vacation packages, guiding clients in choosing the destination that best suited their educational and cultural needs. I managed the entire sales cycle, from the initial consultation to closing the deal and post-sales support, ensuring a positive and complete experience for each client.
• Consistent achievement of weekly sales goals.
• Collaboration in international team.
• Proven experience using Salesforce for customer relationship management, as well as Teams, Poseidon, Outlook and Dialpad, to ensure smooth management of the sales and communication process.
• Managing the assigned workload while maintaining calm and balance.
• Carrying out tasks by paying attention to details and ensuring accuracy in execution.

• Listening to customer needs and proposing products that best met their needs and expectations.
• Achievement of sales goals and customer loyalty.
• I managed the company's social media channels, taking care of the creation and publication of content in line with the brand image, increasing engagement and improving online brand visibility, thus contributing to increased sales and customer engagement.

Consulting and sales of study abroad vacations.