Marinella Santolero

• Built relationships with customers promoting long term business growth and enhancing client loyalty and satisfaction.
• Actively identified new business opportunities through cold calling, networking, trips, fairs attendance, and prospective database leads.
• Drove revenue growth by identifying new business opportunities within new and existing accounts through upselling and cross-selling initiatives.
• Set and achieved/exceeded company defined sales goals.
• Kept detailed records of daily activities through online customer database.

• Prepared accurate documentation for customs clearance, minimizing delays or penalties associated with noncompliance.
• Collaborated with various departments to ensure seamless execution of export orders from start to finish.
• Supported colleagues in other departments as needed, fostering a collaborative work environment that contributed to overall organizational success.
• Collaborated with cross-functional teams to ensure seamless coordination of export activities.

• Translated documents from English to Spanish.
• Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
• Reviewed final work to spot and correct errors in punctuation, grammar and translation.
• Maintained message content, tone, and emotion as closely as possible.

• Managed customer enquiries related to products, availability, and pricing.
• Processed transactions accurately while maintaining a high level of customer service.
• Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.

• Managed projects from procurement to commission for the Italian Government.
• Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
• Negotiated and managed third-party contracts related to project deliverables.

Completed projects for expand the WAP system in Italy in alignment with target deadlines and financial objectives.

• Sorted and organized files, spreadsheets, and reports.

• Handled scheduling for executive's calendar and prepared meeting agenda and materials.