Massimiliano Cerullo
Eboli
Summary
Driven professional with a diverse background, including a pivotal role as a Customer Care Specialist at Salcor, where I enhanced customer satisfaction through meticulous attention to detail and superior problem-solving skills. Expert in payment processing and fostering client relationships, I consistently deliver results by prioritizing tasks and working efficiently under pressure.
Overview
9
9
years of professional experience
Work History
Customer Care Specialist
Salcor
03.2022 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Arranged check-in and check-out of guests.
- Picked up guests at the airport and took them at the apartments.
Banquet Waiter
Rio Restaurant
04.2024 - 09.2024
- Welcomed customers and accompanied them to the tables
- Executed synchronized meal service simultaneously serving multiple guests.
- Assisted in resolving guest concerns quickly and effectively.
- Increased banquet efficiency by collaborating with the event planning team to ensure smooth operations.
- Fostered enjoyable event atmosphere through friendly guest interactions
Real Estate Agent
Self Emploed
06.2017 - 02.2020
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Looked for buyers and sellers.
Trainee Lawyer
Studio Legale Tedesco.
01.2016 - 02.2017
- Provided legal research and legal technical content to produce products showcasing firm expertise.
- Participated in client meetings.
- Researched and wrote contracts, agreements and proposals.
- Attended court hearings.
Education
Master of Arts - Public Administration
Università Telematica Pegaso
Napoli03.2022
Master of Arts - Law
Università Di Camerino
Camerino, Italy02.2015
Skills
- Payment Processing
- Quality Assurance
- Customer service
- Familiarity with Microsoft Office
- Attention to detail
- Problem-solving
- Ability to work under pressure
- Multitasking and prioritizing
Cooking,reading,swimming,trekking
When I have free time and it is a beautiful day, I like to do outdoor activities such as trekking and running. When I’m at home I enjoy cooking recipes passed down from my grandmother and reading some good books.My favorite sport is swimming and I prefer to swim in the sea than in the pool.
Languages
Italian
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
German
Intermediate (B1)
Timeline
Banquet Waiter
Rio Restaurant
04.2024 - 09.2024
Customer Care Specialist
Salcor
03.2022 - 10.2024
Real Estate Agent
Self Emploed
06.2017 - 02.2020
Trainee Lawyer
Studio Legale Tedesco.
01.2016 - 02.2017
Master of Arts - Public Administration
Università Telematica Pegaso
Master of Arts - Law
Università Di Camerino
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