Massimiliano Mammato
Summary
Accomplished hospitality professional with a proven track record at Four Seasons Hotels and Resorts, excelling in guest relations and restaurant operations. Expert in team management and fine-dining service, significantly enhancing dining experiences. Demonstrates strong leadership and exceptional communication, adept at orchestrating high-profile events and improving service standards.
Overview
11
11
years of professional experience
Work History
MAITRE
HOTEL MARGHERITA 4*
03.2024 - 10.2024
- Responsible for managing and coordinating the service in the dining area, ensuring a high-quality experience for guests
- Supervising the waitstaff, assigning tasks, training team members, and monitoring performance.
- Overseeing guest reception, managing reservations, and resolving any issues. Collaborating with the kitchen to ensure efficient workflow and maintain service standards
- Organizing private events and weddings
- Managing all the operations of the rooftop bar- area. including the with the interactions with local spirits suppliers
- Creating wine list and monitoring daily operations of wine cellar with a POS system
FOOD & BEVERAGE SUPERVISOR
Four Seasons Hotels and Resorts
01.2022 - 01.2024
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales
- Anticipated and addressed guests' service needs
- Coordinated team members to take, serve and clear orders accurately and promptly
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Managed closing duties, including restocking items and reconciliation of cash drawer.
- Communicated effectively with kitchen staff to maintain timely service and deliver special requests.
RESERVATIONS AND RECEPTION AGENT
HOTEL MARGHERITA 4*
06.2021 - 12.2021
- Check-in, check-out
- booking management, room assignment,email correspondences, phone calls, response to online review
- concierge services
- Processed payments and sent confirmation details to customers via email or mobile app.
- Secured bookings through phone, email and webchat sales, using expert hotel product and service knowledge
FRONT DESK AGENT
TRA.VEL.MAR. SRL
07.2017 - 10.2020
- Ferry tickets sales
- Front office and request management for customers
- Local tour planning according to customer's needs
- Booking and organizing excursions for customers
- Customer service and assistance
CHEF DE RANG
HOSTARIA SANTA MARIA
05.2016 - 10.2016
- Greeted new customers, answered initial questions and took drink orders. Organized and managed pre-service mise en place, including tableware polishing and section layout.
- Minimized customer wait times through efficient food delivery and bill processing.
- Anticipated and addressed guests' service needs.
- Taking orders, accounting and bill presentation
Breakfast Attendant
HOTEL SOLE SPLENDID 4*
06.2013 - 09.2013
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Organizing and refilling the breakfast buffet
Education
LAUREA TRIENNALE - LANGUAGES
UNIVERSITA' DEGLI STUDI DI NAPOLI L'ORIENTALE
NAPOLI01-2019
Skills
- Exceptional communication
- Team management
- Fine-dining expertise
- Strong leadership
- Effective multitasking
- Restaurant operations
- Guest relations
Languages
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
French
Elementary (A2)
Arabic
Intermediate (B1)
Timeline
MAITRE
HOTEL MARGHERITA 4*
03.2024 - 10.2024
FOOD & BEVERAGE SUPERVISOR
Four Seasons Hotels and Resorts
01.2022 - 01.2024
RESERVATIONS AND RECEPTION AGENT
HOTEL MARGHERITA 4*
06.2021 - 12.2021
FRONT DESK AGENT
TRA.VEL.MAR. SRL
07.2017 - 10.2020
CHEF DE RANG
HOSTARIA SANTA MARIA
05.2016 - 10.2016
Breakfast Attendant
HOTEL SOLE SPLENDID 4*
06.2013 - 09.2013
LAUREA TRIENNALE - LANGUAGES
UNIVERSITA' DEGLI STUDI DI NAPOLI L'ORIENTALE
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