Maurizio Bisconti
Mariano Comense,CO
Summary
Accomplished Software Analyst with a proven track record at NCLOUD SRL, enhancing user experiences and streamlining project timelines by 30% through agile methodologies. Expert in software debugging and systems analysis, coupled with exceptional problem-solving abilities and team collaboration skills. Spearheaded software versioning validation and significantly improved technical support efficiency at N2D SRL. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
16
16
years of professional experience
Work History
Software Analyst
NCLOUD SRL
2020.10 - Current
- Participated in risk assessment analysis for [Type] products, applying standard change control procedures to minimize inherent liability in software releases.
- Enhanced end-user experience by identifying and resolving software issues.
- Balanced multiple projects by completing and updating documentation, managing scope and adjusting schedules.
- Worked closely with business users and business analysts to understand functionality and propose creative solutions to meet business needs.
- Held final approval for software versioning validation, providing oversight of pre-shipment [Software] revisions and updates.
- Completed software development lifecycle from requirement analysis to test planning, test case development and test execution.
- Delivered high-quality technical documentation for improved understanding and ease of use among team members and endusers.
- Reduced project timelines by implementing Agile methodologies in the development process.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
IT Technician, Database Management
N2D SRL
2009.03 - 2020.06
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Education
High School Diploma -
IPSCT E. Falck
Cinisello Balsamo, Italy06.2006
Skills
- Project Management
- Mobile Application Development
- Application support
- Software Debugging
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Team Collaboration
- Team building
- Systems Analysis
Music , Sport
I like reading and listening to music in my free time as well as playing various types of amateur sports such as tennis and football
Languages
English
Intermediate (B1)
Timeline
Software Analyst
NCLOUD SRL
2020.10 - Current
IT Technician, Database Management
N2D SRL
2009.03 - 2020.06
High School Diploma -
IPSCT E. Falck
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