MOHAMMED ALI
Cosenza
Summary
To work within a challenging and dynamic environment, where can apply skills and knowledge in telecom and network with opportunity to work with groups and enhance technical skills and utilize them to achieve company's goals.
Overview
1
1
year of professional experience
Work History
Contact Agent Center
Zain Sudan Telecom Company
08.2018 - 07.2019
- Managed over 110 customer calls per day.
- Clarify offers to subscribers, review bills, raise complaints about mobile network and also follow-up with them explaining how to control consume of Internet in addition to follow-up Internet problems on their devices.
- Used Cbio billing system to prepare sales reports containing customer information related to products and services purchased.
- Informed clients of policies and procedures.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
Maintenance Engineer
Arabian Computer Company
05.2018 - 08.2018
- Setting up and installing new computers, networks, software, user accounts and profiles on network.
- Diagnosing and fixing network problems and hardware or software faults.
- Keeping record of issues and faults along with solutions, for future reference.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Integrated data, voice and video networks for use in multi-site installations.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
Education
Bachelor of Science - Telecommunication Engineering
AL Neelain University
Khartoum, SudanMaster of Science - Telecommunication Engineering
University of Calabria
Cosenza, Italy12-2024
Skills
- Embedded Systems Development
- IoT Protocols and Standards
- Wireless Communication Protocols
- Microcontroller Programming
- Switches and Routers
- Network Performance Analysis
- Sensor Integration
- Wireless Networking
- System and Network Security
- TCP/IP Protocol
- Project Management
Training
SUDATEL Telecom Company, MICROWAVE,GSM,WCDMA and CDMA Maintenance and System, 10/05/15
I&S Group Company, CCNA 200-125 & Networks Design and Administration training Courses, 10/01/16
HTC, Cairo University, Egypt, 4G LTE Training Course, 02/21/17
Dalor Training Center, Optical Fiber training, 03/18/17
Sudan NOG and Internet Society, Introduction to Network operations: UNIX/ Linux and DNS training Courses, 12/16/18
Timeline
Contact Agent Center
Zain Sudan Telecom Company
08.2018 - 07.2019
Maintenance Engineer
Arabian Computer Company
05.2018 - 08.2018
Bachelor of Science - Telecommunication Engineering
AL Neelain University
Master of Science - Telecommunication Engineering
University of Calabria
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