Andrea Di Giorno
Cosenza
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operatore telefonico
Europ Assistance
12.2020 - 12.2022
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Operated switchboard and routed incoming calls to appropriate departments.
Cameriere
McDonalds
01.2018 - 09.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Self-motivated, with strong sense of personal responsibility.
Addetto
Centro Scommesse “Sisal Matchpoint".
05.2017 - 08.2017
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
Addetto al caricamento scaffali
Supermercato “Eurospin
01.2017 - 02.2017
- Collaborated with team members to maintain efficient workflow.
- Assisted in organizing and stocking products in warehouse to support colleagues.
- Operated scanning equipment to track orders and shipments.
Waiter, Cashier
The Green Man, Bedford MK
01.2012 - 04.2016
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
Apprendista Parrucchiere, Tagliare Capelli E Barba
Parrucchiere “Vanita Uomo – Donna
09.2009 - 12.2011
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Managed business customer service, responding to requests and concerns promptly.
- Styled hair according to customer preferences.
Education
High School Diploma -
Istituto Tecnico Commerciale Paritario “Galileo Galilei” Di Cosenza
Cosenza (Italy)07.2007
Skills
- Skills and Competences
- Organizational
- Information Technology
- Excellent ability relational both in working contexts than in relationships: Interpersonal, Team Spirit, Good Communication skills
- Excellent ability of management of individual work and group
- Excellent ability of management of emergencies and unexpected
- Strong motivation and enthusiasm in carrying out of assigned tasks
- Good knowledge of Windows 2000, XP
- Microsoft and in particular of package Office
- Good knowledge of internet and related software:
- Internet, Explorer, Outlook
- Ability to work towards goals
- Flexibility and proactive attitude
- Predisposition to listen
- Friendliness
- Patience
Certification
February 2012 in June 2013 Bedford College, Cauldwell Street Bedford Mk42 9AH intensive English language course based on the study and deepening of the written and spoken language Cambridge ESOL Entry Level Certificate in ESOL Skills for Life.
Additional Information
- Autorizzo il trattamento dei dati personali in conformità a quanto previsto dal DL 196/03
Languages
Inglese
Intermedio avanzato
B2
Italiano
Bilingual or Proficient (C2)
Timeline
Operatore telefonico
Europ Assistance
12.2020 - 12.2022
Cameriere
McDonalds
01.2018 - 09.2020
Addetto
Centro Scommesse “Sisal Matchpoint".
05.2017 - 08.2017
Addetto al caricamento scaffali
Supermercato “Eurospin
01.2017 - 02.2017
Waiter, Cashier
The Green Man, Bedford MK
01.2012 - 04.2016
Apprendista Parrucchiere, Tagliare Capelli E Barba
Parrucchiere “Vanita Uomo – Donna
09.2009 - 12.2011
High School Diploma -
Istituto Tecnico Commerciale Paritario “Galileo Galilei” Di Cosenza
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