Patrizia Picardi
Busto Arsizio,VA
Summary
Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills.
Overview
25
25
years of professional experience
Work History
Check-in Agent
Airport Handling Srl
02.1999 - Current
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Input customer reservations, payment sources, and contact details into Sabre system.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Expedited ticket changes or cancellations as needed, accommodating last-minute requests from passengers.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
Education
Bachelor of Arts - Foreign Languages And Literatures
Università Degli Studi
Milan12.2004
Skills
- Issue Resolution
- Telephone reception
- Professional Appearance
- Airport Security Regulations
- Stress Tolerance
- Detail Oriented
- Passenger Assistance
- Relationship Building
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
Italian
Bilingual or Proficient (C2)
Timeline
Check-in Agent
Airport Handling Srl
02.1999 - Current
Bachelor of Arts - Foreign Languages And Literatures
Università Degli Studi
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