Raffaella Zaccaron
Trieste
Summary
Organized office manager with strong administrative management experience. Prioritizes projects and effectively multitasks to achieve project goals. Methodical, detail-oriented team player with team leadership experience. Brings these skills and a strong work ethic. Seeking an exciting transition into a new field, and eager to use skills to make a positive contribution in a new and dynamic role.
Overview
32
32
years of professional experience
Work History
Administrative Manager
040 GROUP SRL
02.2023 - Current
- I am working for a company that is the holding of a group operating in the tourism-hotel and catering sector, with an Italian CCNL contract for commerce and public establishments, full-time with an indefinite term, 2nd level, where I independently follow all the administrative part, monitoring of e-mail, management of banks and payments, the accounting part, management of customers and suppliers, electronic invoicing, tax obligations, practices for requesting Regional and European Contributions, etc.
- For the same company, I also followed for a period the entire management of reservations for a tourist facility, the reception and assistance of guests, registration on the State Police website, the obligations relating to the tourist tax and the quarterly declarations on the website of the Municipality of Trieste.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
Administrative Supervisor
KOKAPEK DOO
06.2022 - 01.2023
- The company was an e-commerce in the field of high fashion clothing
My job was that of administrative manager and I dealt with active and passive invoicing, customer collections, payments, and banks
I collaborated with the sales office regarding the contractual part, relations with international partners, and with the 250 Providers who supplied the items to be sold on the global platforms
I also collaborated with the logistics department, sometimes following shipments and their problems
I worked with a Back Office management system created specifically for the company by some engineers, connected via API with iPartner and Providers, through which orders entered daily - Maintained a high level of customer satisfaction through timely resolution of issues and effective communication.
- Developed, reviewed and improved administrative systems, policies and procedures,.
Administrative and Accountant Assistant
Sail Gest Srl
07.2018 - 06.2022
- For the first 3 years, the Company managed the Marina di Portopiccolo Sistiana and the Yacht Club, then it managed the Bris restaurant and some other places (a wine shop and an inn in Buttrio), and a sportswear store in Portopiccolo. I was responsible for the independent management of all the administrative and accounting part of the company in collaboration with the accounting firm. I carried out VAT registrations, accounting, monthly VAT settlements, periodic VAT settlements, annual VAT closings, the balance sheet and all tax obligations, invoicing, management of employee hiring and various employment contracts, as well as filling out the attendance sheet to be sent to the consultant, in addition to having contacts with customers and suppliers, monitoring and controlling orders for goods in the shop and restaurant, and managing collections and payments, managing banks and cash, maintaining and updating all archives, managing warehouse inventories, cost analysis, analysis of the performance of the two restaurants, through the control of food cost and beverage cost and the related fees, and fixed and variable costs, and drafting budgets.
- In 2016 I was responsible for setting up the commercial forum for the opening of the Temporary Shop Slam to the public and for a few months I worked in the store independently managing sales, collections, merchandise orders, returns, relationships with the Sales Office Manager and the Area Agent.
Accountant Assistant
Ma.Ma. S.r.l.
11.2007 - 07.2018
- Front office duties: support at the store reception, welcoming customers, or answering incoming calls, and paying attention to their needs and requests and responding with courtesy and professionalism, then directing them to the most competent staff to try to satisfy their every request and solve any problem;
Back office duties: filing of incoming documents, management of the main company email and certified email, drafting of letters and communications
Administrative-accounting duties: Head of the administrative-accounting office with the following duties: issuing invoices, all payments via home banking and internet banking, general accounting (cash and bank journal), entering purchase invoices, monthly VAT settlements, interim interim balance sheets, annual closing balance sheets, preparation of the IRES and IRAP taxable base, sector studies relating to the LLC trade, preparation of the VAT data communication model, intra and black list declarations, and all tax deadlines
Marketing duties: for about 5 months I have been working independently with a consultant on the construction of the new company website, managing the company profile on another website, and on the Facebook page, updating the various profiles weekly, making changes and enriching them with new photos of the various environments on display
Administrative Manager
Televita. S.p.A.
10.2002 - 08.2004
- Company operating in the sector of telesurveillance for the elderly, blue telephone
Main tasks and responsibilities: all administrative tasks (collection of receipts, bank payments, issuing invoices, payments via home banking, payment reminders, financial statements and forecast balance sheets for tenders, general accounting (cash and bank journal, monthly VAT settlements, interim balance sheets, annual closing balance sheets and preparation of data for tax returns, all in collaboration with the accounting consultant and with the supervisory body.
Accountant
Delta Più S.c.a.r.l.
03.2000 - 09.2002
- Company Overview:The company was located in the Area Science Park of Trieste, a company operating in the sector of professional training courses funded by the ESF and the Friuli Venezia Giulia Region
Administrative-accounting duties: Payments via home banking and internet banking, general accounting (cash and bank journal, VAT settlements), interim, annual and forecast balance sheets
Front-office and back-office duties: support for the front-office office, collaborating in the management of training courses, students, tutors and teachers; direct relations with the staff of the Friuli Venezia Giulia Region offices that dealt with the granting of ESF contributions and financing; direct relations with bank officials
Back-office duties such as drafting applications for contributions, compiling financial statements, drafting collaboration contracts, compiling receipts for collaborators' payments, keeping the cash register and related daily journal with daily control of the cash balance.
Accountant
Studio Commercialisti Dott. R. Blancto – Rag. C. Casali
03.1993 - 03.2000
- Company Overview: tax, fiscal and accounting consultancy firm
Front-office and back-office duties: The first two years I was in charge of the secretariat, supporting front-office activities, such as welcoming people and clients who came to the office, managing incoming and outgoing calls, filtering them, preparing communications and letters; and back office activities such as forwarding phone calls to the managers of the various internal offices and to their superiors, managing databases, managing incoming and outgoing emails and paper mail, drafting minutes, managing document archives, filing cabinets
Administrative role: I followed the procedures relating to the start-up of businesses, the liquidation of companies and the closure of activities, all procedures in court and in the Chamber of Commerce, the registration of contracts, maintenance of company books
Accounting role: from the third year I was in charge of the ordinary and simplified accounting of about twenty companies, including individuals and companies, following both the VAT part and the fiscal-tax part (with control and closure of balance sheets, drafting of EEC balance sheets and supplementary notes, tax declarations)
Education
Diploma di Ragioneria e Perito Commerciale - indirizzo Amministrativo
ITC L. Da Vinci
07.1992
Skills
- Office administration
- Organization and multitasking
- Office management
- Critical thinking
- Mail handling
- Accounting procedures
- Relationship building
- Customer service management
- Scheduling and calendar management
- Microsoft Office Suite
- Account reconciliation
- Recordkeeping and reporting
- Document control
Languages
Italian
Bilingual or Proficient (C2)
Slovenian
Elementary (A2)
English
Intermediate (B1)
German
Beginner (A1)
Timeline
Administrative Manager
040 GROUP SRL
02.2023 - Current
Administrative Supervisor
KOKAPEK DOO
06.2022 - 01.2023
Administrative and Accountant Assistant
Sail Gest Srl
07.2018 - 06.2022
Accountant Assistant
Ma.Ma. S.r.l.
11.2007 - 07.2018
Administrative Manager
Televita. S.p.A.
10.2002 - 08.2004
Accountant
Delta Più S.c.a.r.l.
03.2000 - 09.2002
Accountant
Studio Commercialisti Dott. R. Blancto – Rag. C. Casali
03.1993 - 03.2000
Diploma di Ragioneria e Perito Commerciale - indirizzo Amministrativo
ITC L. Da Vinci
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