Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Waitress
Roberta Funaro

Roberta Funaro

Carini,Palermo

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Waitress

Waitressing
05.2023 - 08.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Babysitter

Babysitters
09.2020 - 02.2023
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Promoted language development skills through reading and storytelling.
  • Provided developmentally appropriate activities for children.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Engaged with children on individual basis to build positive relationships.
  • Helped children complete homework assignments and school projects.

Waitress Trainer

Waitressing
07.2022 - 09.2022

Education

Tourism

ITET Marco Polo
Palermo, Italy
07.2023

Skills

  • I have exellent customer service skills I'm emphatic and focused on providing positive experience to customers
  • I'm able to follow strict safety procedures and respect guidelines in order to guarantee workplace safety standards
  • Guest Relations Management
  • Cash Handling
  • Complex Problem-Solving
  • Order Management
  • Ordering Procedures
  • Adaptability
  • Warm and Friendly

Certification

Language certification

english B1

Languages

Spanish
Intermediate (B1)
English
Elementary (A2)
French
Elementary (A2)

Timeline

Waitress

Waitressing
05.2023 - 08.2023

Waitress Trainer

Waitressing
07.2022 - 09.2022

Babysitter

Babysitters
09.2020 - 02.2023

Tourism

ITET Marco Polo

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Roberta Funaro