Roberto Carini
Muggio'
Summary
IT Retail international skills, passionate about In Store applications, fully customer oriented.
IT background as system administrator, growly in multicultural companies.
Detail-oriented in Retail world with extensive and collaboration experience cross departments, retail and customer support. Delivers Tier 2 and 3 support knowledge.
Experienced Store applications and support with over 15 years of experience in Retail Industries. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
24
24
years of professional experience
Work History
Retail Products Specialist
Jil Sander Spa, OTB Group
Milano
09.2018 - Current
- Install and maintain In Store Retail applications (2nd level), adjust or reconfigure standard off-the-shelf applications and tailor them to meet specific needs of business
- Product training and documentation, post analysis phases included (Delivery and rollout phases)
- Provide troubleshooting, coaching and training for team members to enhance ability to handle similar situations in future
- Carried out day-day-day duties accurately and efficiently (for all In Store applications)
- Delivery and rollout new projects linked to HQ OTB for CRM, POS and backoffice applications.
IT Technical Support Specialist
Aetherna Srl
Lomazzo
09.2016 - 09.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Install and maintain Cloud environment (Citrix, VMWare Esxi, cloud backup Maxpro)
- Valarea project (meeting room)
IT Project Manager
Aws Italia Srl
monza
11.2013 - 08.2016
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Install, support and maintain security software based on Ubuntu Debian
IT Service Support Coordinator
Inticom Spa
Gallarate
05.2013 - 03.2014
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Coordinator for 1st and 2nd level support for all stores in Europe (about 300stores)
IT Project Manager
Aws Italia Srl
05.2010 - 03.2013
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Install, support and maintain security software based on Ubuntu Debian
IT Retail Services Manager
Tally Weijl Retail AG
Basel
07.2007 - 03.2010
- Carried out day-day-day duties accurately and efficiently (95% data on ERP daily)
- SPOC start-up (International for more than 600 shops in Europe, with 5 different languages, retail and franchisee).
- Retail projects delivery and support managing: POS payment, People counter, Music in store, Visual experience
- Retail services manager, store openings across the europe (managing)
Technical Retail Support
Tally Weijl Italia Srl
Milano
07.2004 - 07.2007
- Deploy and Rollout fiscal localization in Europe
- Coordinator open and closure for shops across Europe
- Point of contact between HQ/Franchisee and Stakeholder (Cegid) and different local partner (such as fiscal authorities and support partner)
- Support coordinator for Italy, France, Switzerland (1st, 2nd level)
Technical Consultant
Cegid Srl
Milano
07.2004 - 07.2007
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Collaborated with client and interdepartmental peers to transform client requirements into business analysis requests
- Setup and installation store applications
Modisti Spa, Pimkie
07.2001 - 07.2004
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Link to HQ in France for POS projects (italian support and documentation)
Education
Analyst Programmer - Information Technology Project Management
09.1997
High School Diploma -
07.1994
Skills
- Windows System Administrator
- ITIL v3 (service operation Functionalities)
- Windows/Networking/Active Directory/O365/Exchange/Lotus
- DBMS: MySQL
- Citrix XenApp and XenDesktop: Installation, support 1st level
- SO: Debian, Windows, ESXi
- Cloud: NextCloud, OwnCloud, Azure
- International fiscal setup and localization processes
- POS Systems: good knowledge of POS systems and plugins (Tax Free GB, Farfetch, Fiscal POS)
- Service Desk / ITIL: Manage Engine, Remedy, Producteev, OSTicket
- International projects setup: experienced in retail startup for different countries (Greece, Russia, Turkey)
- PABX: Innovaphone, Asterisk, Dect/IPDect (Ericsson, Avaya, Ascom)
- Retail software: Cegid CBR, Colombus, Retail Pro, Stores2, OneStore, RetailBackOffice
- POS payment solution: Adyen
- Wholesale Buying: Joor, Hyperoom
- InStore mobile solutions, Kiosk, People counter, Music, Zigbee
- Helpdesk management (Staff management)
Additional Information
From January 2001 to september 2001 I moved to Germany, studying German language.
I moved to Switzerland by Tally Weijl in August 2008, back in November 2010.
Available to relocation, willingness to travel.
Languages
Italian
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Intermediate (B1)
Timeline
Retail Products Specialist - Jil Sander Spa, OTB Group
09.2018 - Current
IT Technical Support Specialist - Aetherna Srl
09.2016 - 09.2018
IT Project Manager - Aws Italia Srl
11.2013 - 08.2016
IT Service Support Coordinator - Inticom Spa
05.2013 - 03.2014
IT Project Manager - Aws Italia Srl
05.2010 - 03.2013
IT Retail Services Manager - Tally Weijl Retail AG
07.2007 - 03.2010
Technical Consultant - Cegid Srl
07.2004 - 07.2007
Technical Retail Support - Tally Weijl Italia Srl
07.2004 - 07.2007
- Modisti Spa, Pimkie
07.2001 - 07.2004
ENAIP - Analyst Programmer, Information Technology Project Management
Mose Bianchi - High School Diploma,
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