Sabina Orelli
Venegono Inferiore
Summary
Dedicated Customer Service professional with a remarkable ability to meet customer needs developed with 24 years of experience in this role.
Demonstrates strong analytical, communication, problem solving and teamwork skills, with proven ability to quickly adapt to new environments and able to remain calm and efficient even in the most critical situations
Overview
33
33
years of professional experience
1
1
Certification
Work History
Customer Service Officer
CEBI MICROMOTORS SWITZERLAND SA
07.2000 - 06.2024
- Daily and direct assistance to national and international customers.
- Active support to sales department with all the procedures related to the new customer acquisitions as master data creation, payment or delivery agreements and sampling management
- In accordance with Sales manager, preparation and submission of quotations, price and discount management according to company guidelines, updating customer price lists
- Full order handling ( From placement to dispatch)
- Direct contact with forwarding agents
- Organization of invoicing and issuing credit or debit notes
- Strong capacity for analysis and problem-solving skill
- Good collaboration with all departments (Purchasing, planning, R&D, technical, quality dept etc.)
- Returns and claims handling in order to grant the properly problem solution and client satisfaction
- Monitoring of warehouses and related stocks of goods
- Drafting periodical reports and statistics
- Exhibition organization
- Coordinated and scheduled meetings and appointments included customer reception
- Planning business trips by booking hotels, cars flights, etc.
Export Office Employee
DAMA Spa
05.1995 - 07.2000
- Documentation management for worldwide export
- Translation of business and customs correspondence
- Support to sales department with all the procedures related to the new customer acquisitions
- Daily order handling ( From placement to dispatch)
- Coordinated and scheduled meetings and appointments.
- Cooperation with foreign agents and clients
- Monitoring of warehouses and related stocks
- Various administrative activities
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Store Assistant
PEVE Srl
07.1991 - 05.1995
- Friendly and professional greeted customers, helped locate merchandise, and suggested suitable options.
- Remained calm and composed in tense situations involving angry or upset customers.
- Orders registration
- Issuing transfer notes between shops
- Managed efficient cash register operations.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
Education
High School Diploma -
Liceo Linguistico "Eugenio Montale"
Busto Arsizio, Italy07.1991
Skills
- Customer Service
- Complaint Handling
- Order Management
- Problem-solving abilities
- Product Knowledge
- Stock management
- Scheduling
- International sales support
- Appointment Scheduling
- Critical Thinking
- Delivery Tracking
- CRM Software
Certification
FCE certification
Languages
English
Advanced (C1)
German
Intermediate (B1)
French
Elementary (A2)
Timeline
Customer Service Officer
CEBI MICROMOTORS SWITZERLAND SA
07.2000 - 06.2024
Export Office Employee
DAMA Spa
05.1995 - 07.2000
Store Assistant
PEVE Srl
07.1991 - 05.1995
High School Diploma -
Liceo Linguistico "Eugenio Montale"
FCE certification
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