Summary
Overview
Work History
Education
Skills
Timeline
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Savio Niccola Galasso

Rome

Summary

Dynamic Guest House Manager at Tula Inn with a proven track record in enhancing guest experiences through personalized service and effective cost control. Skilled in booking management and staff training, I successfully increased guest satisfaction while maintaining high-quality standards. Adept at fostering relationships, ensuring repeat clientele, and optimizing operations.

Overview

9
9
years of professional experience

Work History

Guest House Manager

Tula Inn
03.2024 - Current
  • Collaborated with external vendors for supply replenishment, negotiating favorable terms while upholding quality standards.
  • Increased guest satisfaction by implementing personalized service and attention to detail.
  • Assisted guests with local recommendationsand travel arrangements, enhancing their overall stay experience.
  • Implemented effective cost control measures, reducing overhead expenses without compromising quality.

Warehouse Operative

City Electrical Factors
08.2021 - 11.2023
  • Used forklifts and pallet jacks to relocate products.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Checked packages and merchandise for damage and notified vendors.

Bar Wine Food Server

Cattle Baron Grill House Tygerwaterfront
01.2019 - 02.2021
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Cultivated warm relationships with regular customers.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.

Wine, Beverage Food Server

Ginos Italian Restaurant
04.2018 - 11.2018
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.

Cocktail Server

Ballards Inn & Hotel Manises
05.2017 - 01.2018
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.

Wine, Beverage and Food Server, Fine- Dining

Hunters Run Country Club
10.2016 - 05.2017
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Cultivated warm relationships with regular customers.

Education

High School Diploma -

Alberton High School
Alberton Johannesburg South Africa
12-2012

Skills

  • Booking management
  • Maintenance coordination
  • Food and beverage sales
  • Housekeeping management
  • Hospitality
  • Language proficiency
  • Guest services management
  • Guest experiences

Timeline

Guest House Manager

Tula Inn
03.2024 - Current

Warehouse Operative

City Electrical Factors
08.2021 - 11.2023

Bar Wine Food Server

Cattle Baron Grill House Tygerwaterfront
01.2019 - 02.2021

Wine, Beverage Food Server

Ginos Italian Restaurant
04.2018 - 11.2018

Cocktail Server

Ballards Inn & Hotel Manises
05.2017 - 01.2018

Wine, Beverage and Food Server, Fine- Dining

Hunters Run Country Club
10.2016 - 05.2017

High School Diploma -

Alberton High School

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Savio Niccola Galasso