Serafino Murru
Cagliari
Summary
Energetic and multilingual cabin crew member with dynamic interpersonal skills. Poised and efficient and dedicated to team-driven environment. Over 12 years working as part of cabin crew for national airline. Seeking for a new professional experience
Overview
19
19
years of professional experience
Work History
Cabin Crew Member
Ryanair - Malta air
03.2011 - 04.2023
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Used excellent customer service skills in addressing passengers' needs.
Private English Tutor
Private
05.2010 - 11.2010
- Improved students' written and verbal English skills through personalized learning programs.
Dishwasher, Bartender, Waiter
Restaurant "La Fattoria"
10.2008 - 11.2009
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Private English Teacher
Company For Private Contracts
01.2009 - 04.2009
- Supported student skill development in alignment with personal goals.
Receptionist
Tennis Club
05.2006 - 05.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Warehouse Worker
Textile Factory
06.2005 - 08.2005
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Bartender
Bar
06.2004 - 07.2004
Education
Tourism
Istituto Tecnico Commerciale
Oristano, Italia06.2006
Skills
- Compliance and Regulations
- Equipment Monitoring
- Conflict Mediation
- Equipment Operation
- Company Policy Adherence
- Customer Assistance
- Employee Interaction
- Relationship Management
Languages
English
Advanced (C1)
German
Upper intermediate (B2)
French
Intermediate (B1)
Spanish
Intermediate (B1)
Additional Information
- Freelance photographer for portraits, weddings and portraits
- International yoga alliance certificate
- Skilled in office, excel, adobe photoshop and lightroom
Timeline
Cabin Crew Member
Ryanair - Malta air
03.2011 - 04.2023
Private English Tutor
Private
05.2010 - 11.2010
Private English Teacher
Company For Private Contracts
01.2009 - 04.2009
Dishwasher, Bartender, Waiter
Restaurant "La Fattoria"
10.2008 - 11.2009
Receptionist
Tennis Club
05.2006 - 05.2006
Warehouse Worker
Textile Factory
06.2005 - 08.2005
Bartender
Bar
06.2004 - 07.2004
Tourism
Istituto Tecnico Commerciale
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