Giacomo Domenico Gaggiani

• Performed duties as an expert internal systems engineer, carrying out activities related to the management, creation, updating, and migration of physical to virtual infrastructures, configuration of advanced services, service management, and served as SPOC for colleagues assigned to the same activity but with fewer years of experience in service desk and infrastructure.
The areas of application covered various sectors, from banking and metalworking to chemical and pharmaceuticals.

Expansion of technical skills with the assumption of activities involving the migration of services from on-premises to the cloud, with the development of skills in VMware, Azure, Proxmox, InTune, SCCM, ServiceNow, Microsoft 365, Exchange Online, and centralised security systems.

Worked as an internal systems engineer for the company primary partner of IBM for Lotus Notes platform, with IT technician skills and network and systems administrator duties; network management, equipment installation and configuration, server installation and configuration, client installation and configuration.
Responsible for updating and managing the company's hardware and software.
Provided IT support and infrastructure updates to customers by planning replacements and data migration from old to new systems, user support, and creation of centralised infrastructures for daily work activities and management of company mobile devices.

• IT systems engineer, responsible for installing and configuring PCs, infrastructure servers and application servers for satellite security equipment, and related configurations and installations created to specific customer requirements.