Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marco Caprini

Porto San Giorgio

Summary

Dynamic Sales Manager since the beginning, with extensive experience in customer service. Highly organized professional establishes relationships with customers.

During the career, have had the pleasure to manage a range of Supply Chains, from industrial to commercial companies, specializing in the white goods field and Large Retailers across EU.
Have had the opportunity to expand the knowledge in complex relations and attract new clients year by year.

An important step, also acted as a mentor for new generations of sales, passing on the experiences acquired throughout a carrier.
Grateful to have also managed several important projects, that have led to develop logistics systems and improving existing, allowing to optimize daily coordination to production planning, supply chains and inventory management systems.

Over the years, gained in-depth knowledge of Jumbo and Mega fleet and their adaptability in different sectors of industry and commerce, fostering wider customer demand for them.

From 2008, due to a rapid growth of business abroad, position and title changed to European Sales Manager, allowing carrier and furthermore the company’s growth.

A strong attention to each single client requirements has been key to success results.

Overview

41
41
years of professional experience

Work History

Strategic Account Manager

C.H. ROBINSON NV
06.2019 - Current
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Informed customers of promotions to increase sales productivity and volume.
  • Created demand by matching business problems to product and service solutions.
  • Created and managed social media campaigns to increase brand engagement.
  • Built credibility and trust to influence client's buying decisions.
  • Continue to maintain cordial relations with important customers.
  • Led team of marketing professionals and customer services, offering mentoring and coaching to build knowledge and skills.
  • Participation in International Trade Fair.

Strategic Account Manager

DEMA SERVICE SPA
06.2004 - 05.2019
  • Created an own company with other 3 Associates;
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Informed old customers.
  • Customer research in new market/areas.
  • Set and achieved company defined sales goals.
  • Created demand by matching business problems to product and service solutions.
  • Created and managed social media campaigns to increase brand engagement.
  • Built credibility and trust to influence client's buying decisions.
  • Led team of marketing professionals and customer services, offering mentoring and coaching to build knowledge and skills.
  • Participation in International Trade Fair.

Strategic Consultant

FUTURA CARGO ITALIA SRL
04.2001 - 03.2004
  • Consulted with clients on business issues and developed innovative proposals.
  • Assisted in development of markets and services previously unrepresented, FR/BE/DE/ES/CZ/BG/PL.
  • Created and managed social media campaigns to increase brand engagement.
  • Led team of marketing professionals and customer services, offering mentoring and coaching to build knowledge and skills.
  • Participation in International Trade Fair.
  • Wrote and distributed press releases to increase brand visibility.

Logistic Manager & Procurement Supervisor

TONTARELLI SPA
08.1997 - 12.2000
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Developed and implemented web-based tracking systems for improved monitoring.
  • Led third-party vendors in achieving delivery time and cost targets.
  • Monitored logistics performance and identified improvement opportunities.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Collaborated with manufacturing and supply chain management.

Branch Manager

STANTE LOGISTICS SPA
06.1994 - 07.1997
  • New branch opening.
  • Selection of the operations team.
  • Coordination of operations.
  • Consulted customers to boost product sales and services.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Maintained friendly and professional customer interactions.

Branch Manager

BOSSI & C. TRANSITI SPA
04.1990 - 06.1994
  • Opened a new branch.
  • Organized and coordinated the team.
  • Customer development.
  • Resolved various issues impacting sales management and business operations.
  • Maintained friendly and professional customer interactions.
  • Expansion of services offered.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.

Sales Executive

FRECCIA DELL'ADRIATICO SPA
02.1985 - 08.1990
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Quoted prices, credit terms and other bid specifications.
  • Opened new markets.
  • Created international relations with FR/DE/BE/NL.
  • Developed sales strategy based on research of consumer buying trends and market conditions.

Operations Assistant for Foreigner Markets.

ANDREW GELLER inc. USA
10.1983 - 02.1985
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

J.D. - Mass Communications

UNIMC
MACERATA
09.2013

J.D. - Psychology

SAPIENZA UNIVERSITA'
ROME
09.1981

High School Diploma -

ITC G.B. CARDUCCI
Fermo
06.1981

Skills

  • Strategic Selling
  • Customer Accounts Management
  • Complex Negotiations
  • Strategic Account Management
  • Client Interactions
  • Effective Written and Verbal Communication
  • Sales Negotiation
  • Client Relationship-Building
  • Public Presentations

Languages

English
Advanced (C1)
French
Upper intermediate (B2)

Timeline

Strategic Account Manager

C.H. ROBINSON NV
06.2019 - Current

Strategic Account Manager

DEMA SERVICE SPA
06.2004 - 05.2019

Strategic Consultant

FUTURA CARGO ITALIA SRL
04.2001 - 03.2004

Logistic Manager & Procurement Supervisor

TONTARELLI SPA
08.1997 - 12.2000

Branch Manager

STANTE LOGISTICS SPA
06.1994 - 07.1997

Branch Manager

BOSSI & C. TRANSITI SPA
04.1990 - 06.1994

Sales Executive

FRECCIA DELL'ADRIATICO SPA
02.1985 - 08.1990

Operations Assistant for Foreigner Markets.

ANDREW GELLER inc. USA
10.1983 - 02.1985

J.D. - Mass Communications

UNIMC

J.D. - Psychology

SAPIENZA UNIVERSITA'

High School Diploma -

ITC G.B. CARDUCCI
Marco Caprini