Melissa Maria Magureanu
Lodi
Summary
Dynamic professional with proven expertise in customer engagement and problem-solving, honed at Adidas and Prefettura. Excelled in boosting sales conversion rates and enhancing customer loyalty through exceptional service. Skilled in customer needs assessment and teamwork, adept at driving efficiency and achieving sales goals. Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work History
Commessa
Adidas
11.2023 - 02.2024
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Segretaria
Prefettura
06.2022 - 06.2022
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
BBA - Marketing E Management
Università Cattolica Del Sacro Cuore
Piacenza, Italy06-2026
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Engagement
- Customer Needs Assessment
- Stock replenishment
- Sales Goals Attainment
Languages
Romanian
Bilingual or Proficient (C2)
Inglese
Upper intermediate (B2)
Spagnolo
Upper intermediate (B2)
Tedesco
Intermediate (B1)
Timeline
Commessa
Adidas
11.2023 - 02.2024
Segretaria
Prefettura
06.2022 - 06.2022
BBA - Marketing E Management
Università Cattolica Del Sacro Cuore
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