Nicolas Giovannoni
Lucca
Summary
Adept at multitasking and exceptional communication, I excelled in high-pressure environments at Twiga Forte Dei Marmi, enhancing guest satisfaction and loyalty through attentive service and expert menu knowledge. Leveraged strong sanitation practices, contributing to the restaurant's esteemed reputation. My proactive approach and ability to anticipate customer needs consistently led to positive dining experiences.
Overview
5
5
years of professional experience
Work History
Chef De Rang
Twiga Forte Dei Marmi
Forte Dei Marmi
03.2024 - 10.2024
Chef De Rang
Sumosan London
London
10.2023 - 12.2023
Commis De Rang
Twiga Forte Dei Marmi
Forte Dei Marmi
06.2023 - 10.2023
Che De Rang
Twiga Doha
Doha
10.2022 - 12.2022
Waiter
Twiga Forte Dei Marmi
Forte Dei Marmi
06.2021 - 09.2021
Waiter
Twiga Forte Dei Marmi
Forte Dei Marmi
06.2020 - 09.2020
Waiter
Twiga Forte Dei Marmi
Forte Dei Marmi
06.2019 - 09.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Communicated with kitchen staff to enable accurate food preparation.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Education
Odontoiatria
Ipsia Giorgi
Lucca Italy 07.2021
Skills
- Strong multitasking
- Verbal and written communication
- Cleanliness and sanitation
- Heavy Lifting
- Exceptional communication
- Food Service
- Guest Relations
- Table clearing
- Order Accuracy
- Menu development
- Cost Control
- Tableside Service
- Service recovery
- Menu knowledge
- Customer needs
- Dish preparation
- Cooking techniques
- Sanitation Practices
Languages
Albanian
Bilingual or Proficient (C2)
Italiano
Bilingual or Proficient (C2)
Inglese
Upper intermediate (B2)
Timeline
Chef De Rang
Twiga Forte Dei Marmi
03.2024 - 10.2024
Chef De Rang
Sumosan London
10.2023 - 12.2023
Commis De Rang
Twiga Forte Dei Marmi
06.2023 - 10.2023
Che De Rang
Twiga Doha
10.2022 - 12.2022
Waiter
Twiga Forte Dei Marmi
06.2021 - 09.2021
Waiter
Twiga Forte Dei Marmi
06.2020 - 09.2020
Waiter
Twiga Forte Dei Marmi
06.2019 - 09.2019
Odontoiatria
Ipsia Giorgi