Sofia Ghisleri
Milan,MI
Summary
Specialised in the events sector, I have strong determination for professional growth. I am someone with strong empathy and intellectual curiosity, which helped me integrate faster into new multi-cultural work environments. I show good communication and interpersonal skills, predisposition to teamwork and a positive and proactive attitude. I enjoy dynamic environments, where creativity can be expressed at its best creating a more innovative and original outcome for both the client and the company.
Overview
8
8
years of professional experience
Work History
Sales Account
Rho Fiera Milano
03.2023 - Current
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Created proposals for new and repeat customer business transactions.
- Conducted product presentations and demonstrations, resulting in increased product adoption among clients.
- Implemented effective sales strategies to expand market share within the assigned territory.
- Analyzed market trends to identify potential areas of growth within the industry landscape.
- Created comprehensive sales reports that informed executive decisionmaking.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Built client relationships by acting as liaison between customer service and sales teams.
- Attended industry conferences and events, establishing valuable networking connections for potential partnerships.
- Negotiated prices, terms of sale and service agreements.
- Organized joint sales calls with current customers and outside vendors.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Created sales contacts with on- and off-premise accounts.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Collaborated with cross-functional teams to ensure seamless delivery of products and services.
- Consistently exceeded quotas by leveraging an extensive network of contacts within target industries.
Sales Executive
The Shelbourne Hotel
11.2021 - 02.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Expanded market share with strategic territory planning and targeted prospecting.
Events Account
Armani Hotel Milano
06.2019 - 05.2020
- Careful organisation, tailoring and planning of events by identifying clear objectives, taking into account the time and resources available to ensure success
- Clear and effective communication with colleagues, superiors and customers both in person and remotely
- Operational effectiveness in multicultural environments thanks to a natural openness, an innate empathic predisposition and the mastery of Italian, English, French and Spanish
- Active listening and evaluating clients' requests, questions, feedback, giving adequate responses to ensure the best results
- Technical skills acquisition such as budgeting, pricing strategies and contracting
- Acquisition of 5-star luxury know-how and exaltation of the Armani brand in the organization of events
Assistant Project Manager
Up! Strategy to Action
03.2018 - 01.2019
- Supporting the Product Manager in the organisation of corporate events
- Creation of captivating, tailor-made pitches for each customer and realisation of events
- Carrying out tasks and assignments with professionalism, concentration and effectiveness even in situations of intense work pressure, respecting the established deadlines while maintaining high quality standards
Events Intern
G2 Eventi
08.2016 - 02.2017
- Expert use of Opera for the performance of tasks related to the sale of rooms, groups and events, ensuring accuracy and constant follow-ups
- Accurate, careful and diligent execution of one's tasks to obtain high quality final results
- Expert use of Excel for handling big database files, feedback collection and follow-ups gathering
Education
Masters Degree - Digital Marketing e Social Media Management
Il Sole 24ore Business School
03.2022
Bachelor of Science - International Hospitality Management
Ecole Hôtelière de Lausanne
02.2018
Skills
- Client Relationship Building
- Sales strategy development
- Lead prospecting
- Strategic account development
- Account development
- Market Analysis
- Sales Presentations
- Client acquisition
- Business growth and retention
- Revenue Generation
- Enthusiastic yet professional demeanor
- In-depth knowledge of Salesforce
- Market Trend Analysis
- Territory sales management
- Complaint resolution
- Relationship selling
- Competitor Analysis
- B2B Sales
- Strategic Marketing
- Business Relationship Management
- Client onboarding
- Powerpoint expert
- Closing deals
- Business strategies
Hobbies and Interests
- Travelling
- Gastronomy and Enology
- Cooking
- Reading
- Horse riding
- Hiking
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Timeline
Sales Account
Rho Fiera Milano
03.2023 - Current
Sales Executive
The Shelbourne Hotel
11.2021 - 02.2023
Events Account
Armani Hotel Milano
06.2019 - 05.2020
Assistant Project Manager
Up! Strategy to Action
03.2018 - 01.2019
Events Intern
G2 Eventi
08.2016 - 02.2017
Bachelor of Science - International Hospitality Management
Ecole Hôtelière de Lausanne
Masters Degree - Digital Marketing e Social Media Management
Il Sole 24ore Business School
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